About Susan

25 Years Experience in Instructional Design

Masters Degree in Instructional Design with an emphasis in eLearning.

Susan is a Learning Design and Development Professional creating best-in-class training programs aligned with organizational initiatives. She has the ability to build strong relationships across organizations and global locations.

Areas of expertise: Learning strategy needs analysis, project management, benchmarking, performance consulting, performance improvement, process design, information mapping, organizational effectiveness, technical writing, instructional design, e-learning design and development, measurement and evaluation, facilitation, quality assurance, software and systems training, focus on audiences in the field, interact with team members across multiple locations.

Partial Client List

  • Electrolux – Call Center Training
  • FedEx – Global Security
  • Mosaic – Field Operations, Finance, Systems
  • State Farm – Legal and Compliance
  • Johnson Controls – HVAC VRF Systems
  • Kohl’s – Distribution Center Training
  • SPX Corporation – Engineering and Operations
  • Walmart U.S. and Canada – Proper use of Chemicals and MSDS
  • Diversey – Human Resource Systems
  • MillerCoors/Molson Coors – Global Engineering
  • Prudential – Call Center Performance Development
  • American Society for Quality – ISO 9000, FMEA, Lean, Six Sigma
  • Banner Health System – Organizational Development and Leadership
  • Threat Assessment Group (TAG) – Workplace Violence Prevention
  • Telsmith – Rock Crusher Equipment Training


Office: (262) 617-5759