25 Years Experience in Instructional Design
Masters Degree in Instructional Design with an emphasis in eLearning.
Susan is a Learning Design and Development Professional creating best-in-class training programs aligned with organizational initiatives. She has the ability to build strong relationships across organizations and global locations.
Areas of expertise: Learning strategy needs analysis, project management, benchmarking, performance consulting, performance improvement, process design, information mapping, organizational effectiveness, technical writing, instructional design, e-learning design and development, measurement and evaluation, facilitation, quality assurance, software and systems training, focus on audiences in the field, interact with team members across multiple locations.
Partial Client List
- Electrolux – Call Center Training
- FedEx – Global Security
- Mosaic – Field Operations, Finance, Systems
- State Farm – Legal and Compliance
- Johnson Controls – HVAC VRF Systems
- Kohl’s – Distribution Center Training
- SPX Corporation – Engineering and Operations
- Walmart U.S. and Canada – Proper use of Chemicals and MSDS
- Diversey – Human Resource Systems
- MillerCoors/Molson Coors – Global Engineering
- Prudential – Call Center Performance Development
- American Society for Quality – ISO 9000, FMEA, Lean, Six Sigma
- Banner Health System – Organizational Development and Leadership
- Threat Assessment Group (TAG) – Workplace Violence Prevention
- Telsmith – Rock Crusher Equipment Training
